Frequently asked questions

All Holly Zhang pearls are 100% genuine cultured pearls—never synthetic or plastic. We hand-select premium Freshwater, Akoya, Tahitian, and South Sea pearls directly from trusted sources to ensure exceptional luster, surface purity, and rich nacre depth.

Each variety possesses distinct characteristics:

• Freshwater: Versatile, durable, with a broad spectrum of natural pastel shades.
• Akoya: Classic round Japanese pearls known for brilliant mirror-like luster.
• Tahitian: Exotic pearls naturally formed in dark body colors (peacock, green, charcoal).
• South Sea: The largest and rarest, prized for rich golden and satiny white tones.

See the four pearl families in our pearl guide.

A certificate is not included in the price. For pearl pieces you can add one, issued by an independent gemological laboratory, for $110. It documents the type, size, color, luster and surface of the pearls in your piece. Tick “Add a lab certificate” on the product page, or ask when you order. Pieces without pearls, such as gemstone strands, do not qualify. Our AA+ to AAAA grades are our own; the laboratory report is separate from them.

Absolutely. Holly Zhang specializes in bespoke designs. Whether you need a custom length for a strand, a specific metal clasp (14k/18k gold or sterling silver), or a unique pearl arrangement, contact our gallery team or start a custom piece to begin.

Yes. Pearls should be re-strung periodically depending on wear. We offer professional silk-knotting, restringing, and repair services both online (via insured shipment) and in-store at our Bellevue gallery. Note that resizing fees may apply depending on the design. See our services.

Refer to our necklace length guide for visual length references (Collar: 12–13", Choker: 14–16", Princess: 17–19", Matinee: 20–24", Opera: 28–35", Rope: 36" and up). For custom bracelet or ring fitting, visit our gallery for a complimentary fitting.

Remember the rule: “Pearls should be the last thing you put on and the first thing you take off.” Keep them away from perfume, hairspray, and household chemicals. Wipe them gently with a soft microfiber cloth after each wear. Never submerge pearls in ultrasonic cleaners or harsh chemical dips.

Store pearls flat in a soft cloth pouch or silk box away from other hard gemstone jewelry to prevent scratching. Avoid storing pearls in airtight plastic bags, as organic gems require ambient moisture to maintain their luster.

Yes, we offer complimentary standard shipping (USPS) within the contiguous United States. See our shipping policy for processing and delivery times.

Each product page says which. A piece marked “In stock, ready to ship” is on our shelf and leaves the gallery within 1 to 3 business days. A piece marked “Made to order” is chosen and strung for you once you order and ships in 3 to 4 weeks. Bespoke designs from a custom consultation follow their own timeline, typically 4 to 6 weeks.

Pieces in stock are typically processed within 1 to 3 business days; made-to-order pieces ship in 3 to 4 weeks. Standard domestic shipping takes 5 to 7 business days following dispatch. Expedited shipping options are available at checkout.

Yes! Select “Local Pickup” at checkout. You will receive an email confirmation as soon as your item is packaged and ready for pickup at our Bellevue storefront.

Yes, we ship worldwide. International shipping rates, duties, and taxes are calculated at checkout based on destination.

Unworn pieces in their original packaging can come back for a full refund to your original payment within 14 days of receiving your order, or for full store credit within 30 days. To start a return, contact the gallery or bring the piece to our Bellevue gallery. Custom and altered pieces are final sale.

The full terms are in our refund policy.